As of September 1, 2022

Overview

Thank you for visiting www.heirlome.com (the “Web Site”) and reviewing Heirlome, LLC’s (“”we,” “our,” “us,” or “Heirlome”) privacy policy. This privacy policy (the “Policy”) applies to personal information we collect on this website. We are responsible for this website.

This Policy describes the types of personal information we collect on our Web Site and in other ways discussed below, how we may use that information, and with whom we may share it. The notice also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to ask us to (i) access, change, or not use the personal information you have provided to us; (ii) withdraw any consent you previously provided to us; (iii) tell us to refrain from communicating with you about our products or services; and (iv) answer any questions you may have about our privacy practices.

We may update our Policy to ensure our policies are in line with international regulations and best business practices. If any changes are made to this statement, we will notify you by updating our website. Please review it regularly.

User Consent

By accessing or otherwise using our Web Site, you agree to the terms of this Policy and you expressly consent to the processing of your personal information according to this Policy. 

What Type of Information We Collect and How We Use It.

Individuals may choose to provide personal information (such as name, address, e-mail address, telephone number, payment information, as well as other non-public information that is associated with the foregoing) through this Website and at our flagship store. Here are the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.

Our Web Site

Shopping

You may be able to purchase Heirlome products on this website. To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address, and payment card information. We use this information to process your purchase, confirm your order, and deliver the items to you. If you give us permission, we also may use your contact information to communicate with you about our products, services, and promotions.

If you purchase an item on this site and ask us to deliver your purchase to someone else, we ask for the recipient’s name, postal address, and email address. We use this information to send the item to the recipient. If you ask us to do so, we also may use this information to notify the recipient of your purchase before it arrives.

Your Account

You may be able to register to create an account on our Web Site. To do so, we ask for information such as your name and email address. You also may provide your age and gender.

Through the “Registered Customer” feature, you can store billing and shipping information so you won’t have to enter it again when you make another purchase on this site. You also can store payment card information and details of your past purchases. In addition, you can save your credit card information on your account for faster checkout. To use this feature, we ask you to provide your credit card information and the corresponding billing address.

Surveys & Rewards Programs

On our Web Site, you may be able to participate in surveys and rewards programs to the extent we offer such services. If you choose to participate in these surveys and/or rewards programs, we may ask you for information such as your first and last name, date of birth, email address, postal address, and telephone number. We use the information you provide to administer our surveys, promotions and rewards programs. We also may use the information to communicate with you about our products and services but only if you have given us your consent to do so.

Electronic Newsletters & Promotional Emails

You may be able to sign up on this site to receive electronic newsletters and promotional emails from us, including new ideas, special offers and event information. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, age, gender, shopping preferences and email preferences. We may use this information to send you communications about our products and services, invitations to specials sales, events, and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences. You can choose at any time not to receive marketing emails from us by clicking on the unsubscribe link within our marketing emails. There is no charge to you to unsubscribe.

Product Reviews

You may be able to submit product reviews of products you have purchased on our Web Site. You may include personal information in your comment, and you also may submit your name with your comment. We use your name to identify you as a commenter.

Customer Service

If you communicate with us through the “Customer Service” link on this site, we may ask you for information such as your name, email address, ZIP code, and telephone number. We use this information to respond to and communicate with you about your questions and comments.

Other Site Features

We offer visitors to our Web Site various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features and send you communications about our products, services, and promotions.

Information Collected by Automated Means

We obtain certain information by automated means when you visit our Web Site, such as through cookies, web beacons, and web server logs. The information we collect in this manner includes the IP address of the device you use to connect to the internet, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, dates and times of website visits, and the pages accessed. By collecting this information, we learn how to best tailor our Web Site to our visitors and understand what products and services you might prefer. Both we and others (such as our service providers and other third parties referenced in this Policy) may collect personal information about our visitors’ online activities over time and across third-party websites.

Like many companies, we use “cookies” on this Web Site. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. We use cookies, for example, to preserve the contents of your virtual shopping bag between visits. We also use cookies to measure activity on the site and determine which areas and features of the site are the most popular.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. By blocking or deleting cookies, however, you may not be able to take full advantage of all our site features.

Certain pages on this website contain “web beacons” (also known as internet tags, pixel tags, and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.

We use information collected through these automated means for purposes such as (i) customizing our users’ visits to our Web Site, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our Web Site, and (iii) managing our sites and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.

We also may use third-party web analytics services, such as those of Adobe Analytics and Google Analytics, to measure the effectiveness of our advertising and determine how visitors use our Web Site. These service providers’ tools, including cookies and web beacons, allow us to collect information such as the state and ZIP code from which our visitors come and the IP addresses of our visitors’ computers. To opt out of aggregation and analysis of data collected by Adobe Analytics and Google Analytics, please contact us at customercare@heirlome.com.

Interest-Based Advertising

We may collect information about your online activities on our Web Site to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. This section of our Policy provides details and explains how to exercise your choices.

You may see certain ads on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based, and contextual means. These partners track your online activities over time and across websites by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Web Site and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. You can opt out of this feature by contacting us at customercare@heirlome.com.


Information Collected From You About Third Parties

If you send a gift card to a third party, we will collect both your and the third party’s name and e-mail address in order to send the third party an electronic gift card.

If you decide to invite a third party to purchase our products, we will collect your and the third party’s name, e-mail address, and/or social media account username in order to send a promotional message to the third party.

We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to contact the third party. You or the third party may contact us at customercare@heirlome.com to request the removal of this information from our database. To make the referral process easier, we provide you the opportunity to import contact information directly from your address book. With your permission, we will access your address book and import your contacts’ information to facilitate the referral process. The communication that is sent to your friends may come from your e-mail address or social media account so that your friends know that you want to invite them to visit our Web Site.

Information Collected From Third Parties

We may receive personal information and/or data about you from certain third parties, such as demographic information from Facebook tools. We may add this information to the information we have already collected from you via our Web Site in order to improve the services we provide. 

Information We Share

We will share your personal information with third parties only in the ways that are described in this Policy. We may share your personal information with certain third parties who perform services on our behalf, including but not limited to third party marketing partners for commercial purposes. The services provided by those third parties may include: operating the Web Site, hosting the Web Site, providing the products and services you request, authorization and processing of your payments, product fulfillment, fraud protection and credit risk reduction, product customization, serving certain types of advertisements to you, marketing and promotional material distribution (including direct mail marketing), promotions fulfillment and Web Site evaluation. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Links to Other Sites

This Web Site may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with Heirlome. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Heirlome, any use of those sites, or the privacy practices of those sites.

How We Protect Personal Information

We maintain appropriate administrative, technical, and physical safeguards to protect the personal information you provide on our Web Site or in our stores against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We use Secure Sockets Layer (“SSL”) technology to protect the transmission over the internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our Web Site.

We strive to protect the confidentiality and security of Social Security numbers (“SSNs”) in our possession, custody, or control by employing reasonable safeguards seeking to (i) restrict employee access to and use of SSNs, (ii) prevent unauthorized third-party access to SSNs, and (iii) prohibit unlawful disclosure of SSNs.

Access and Correction

We provide you, wherever located in the United States, with access to personal information we have retained about you and the ability to review, correct, update, block, or delete the information where it is inaccurate. Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. Please submit your request to the address specified in the “How to Contact Us” section below. Please include your name, email address, and postal address in your request.

Your Choices

We offer you certain choices about how we communicate with you and what information we collect from you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.

You can choose not to receive marketing communications from us by clicking on the unsubscribe link in our marketing emails or contacting us at customercare@heirlome.com. Please include your name, email address and postal address if you send us your request by email or postal mail. Our Web Site is not designed to respond to “do not track” signals received from browsers.

You may also ask us to refrain from sharing your information with certain of our affiliates and other third parties for their marketing purposes.

Children’s Privacy

Our Web Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13 on the Web Site. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on this Web Site, we will delete the information from our records.

Important Information for California Residents

These additional disclosures apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides certain rights to California residents. The words used in this section have the meanings given to them in the CCPA, which may be broader than their common meaning.

1. Notice of Collection

As described above in the Information We Share section of this Policy, we collect and use several categories of personal information about you for our business purposes. Some of this information is shared with our trusted service providers in order to improve your shopping experience and to complete your order.

2. Request to Know/Request to Delete

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months.

In our Policy above, we have disclosed the categories of personal information we collected about you, the categories of sources for the personal information we collected about you, our business or commercial purpose for collecting that personal information, the categories of third parties with whom we may share that personal information.

You also have the right to request that we disclose the specific pieces of information we collected about you. Once we receive and confirm your verifiable consumer request, we will disclose to you the specific pieces of personal information we have retained about you.

You also have the right to request that we delete any of your personal information we collected from you and retained, with certain exceptions. Once we receive and confirm your verifiable request, we will delete (and direct our third party service providers to delete) your personal information from our records, unless an exception applies.

We reserve the right to not delete information that is necessary for us or our service providers to retain in order to:

a.Complete the transaction for which we collected the personal information, provide a product or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
b.Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
c.Debug products to identify and repair errors that impair existing intended functionality.
d.Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law, or comply with the California Electronic Communications Privacy Act (Cal. Penal Code Section 1546 et. seq.)
e.Comply with a legal obligation
f.Make other internal and lawful uses of that information that are compatible with the context which you provided it.

3.How to Request to Know or Request to Delete

You can submit verified consumer requests by emailing us at customercare@heirlome.com. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

4.Right to Opt Out

You have a right to opt out of any sale of your personal information. We do not sell your personal information to any other retailers. However, our Web Site integrates technologies of trusted advertising partners (third-party companies) that allow the recognition of your device and the collection of information about your browsing activity in order to provide advertisements about goods and services likely to be of greater interest to you. In particular, these partners collect information about your activity on our Web Site to enable us to show advertisements for our products and/or services to you on third-party websites and apps. If and to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those implemented specifically for interest-based advertising, we will comply with applicable law as to such activity. See the section on “Your Choices” above for information about how to opt out of interest based advertising.

5.Authorized Agent

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

6.Right to Non-Discrimination

You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights. We will never discriminate against you for exercising your privacy rights. However, there are certain functions of our Web Site that are only available to account holders, such as online credit, certain promotions, or a loyalty program, if applicable.

7.Financial Incentives

Financial incentives are programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them. There are no penalties for requesting disclosure or opting out of sharing of your personal information. However, if you request to delete your data (delete your account) we can no longer offer you certain discounts and promotions that are tied to your account. The value we obtain from collecting and analyzing data about account holders’ use of our Website and purchases is less than or equal to the value of the promotions and discounts we offer exclusively to those account holders. We also from time to time offer discounts connected to consumer’s submission of their email address or other personal information. The value of these discounts is greater than or equal to the value we obtain by being able to reach you about promotional offers. You can always opt out of our marketing emails or SMS messaging at any time.

8. Shine the Light

California Civil Code Section 1798.83 permits customers of Heirlome who are California residents to request certain information regarding its disclosure of personally identifiable information to third parties for their direct marketing purposes.

9. Consumer Affairs

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice: If you have a question or complaint regarding our Web Site, please send an email to customercare@heirlome.com. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Governing Law and Jurisdiction
This Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of New York. All disputes arising out of any terms or conditions of this Policy shall be subject to the exclusive durisdiction of the state or federal courts in New York County, New York.

No Warranties

TO THE EXTENT PERMITTED BY LAW WE DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THIS POLICY, OUR WEB SITE, THE MATERIALS, ANY PRODUCTS, INFORMATION OR SERVICE PROVIDED THROUGH THE WEB SITE, OR ANY SITES LISTED THEREIN, AND THE WEB SITE WILL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. THE WEB SITE DOES NOT WARRANT THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN IT WILL BE CORRECTED. THE WEB SITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW IN NO EVENT WILL THE WEB SITE OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS AND THE ASSIGNS OF SAME BE LIABLE FOR (1) ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE MATERIALS OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE WEB SITE OR DOWNLOADED FROM THE WEB SITE, EVEN IF THE WEB SITE OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (2) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE WEB SITE, THE MATERIALS AND/OR LISTINGS OR INFORMATION DOWNLOADED THROUGH THE WEB SITE.

For New Jersey residents, the limitations set forth above are inapplicable where attorneys’ fees, court costs, or other damages are mandated by statute.

Last Update
This Privacy Policy was last updated on September 1, 2022.

Contact Information
Questions or comments regarding our Policy should be sent by e-mail to customercare@heirlome.com.